Privacy policy

Privacy Policy

Last updated: July 2026

At Fresh Flow ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.flowfresh.co, place an order, or interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Products viewed

  • Time spent on our website

  • Referral sources

  • Cookie identifiers

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Process payments securely

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to your inquiries

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails if you have subscribed

Payment Information

We do not store your full credit or debit card information.

Payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, Stripe, Apple Pay, Google Pay, Shop Pay, and other supported payment methods.

These providers maintain their own privacy and security policies.

Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

  • Deliver relevant advertising

You may disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, we may occasionally send you updates, special offers, and product announcements.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Sharing Your Information

We never sell your personal information.

We may share your information only when necessary with trusted service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Order fulfillment partners

  • Customer support providers

  • Analytics providers

  • Marketing platforms

These providers are only permitted to use your information to perform services on our behalf.

International Data Transfers

Because we serve customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.

When required by law, we implement appropriate safeguards to protect your personal information during these transfers.

Data Security

We use industry-standard security measures designed to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or internet storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process your orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Once your information is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request a copy of your data

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete it.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will always be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Fresh Flow

Website: www.flowfresh.co

Email: Freshflowcontact1@gmail.com

Address: 45 Penton Place, London SE17 3DN, United Kingdom

We aim to respond to all privacy-related requests within a reasonable timeframe and in accordance with applicable data protection laws.