Terms of service

Terms & Conditions

Last updated: July 2026

Welcome to Fresh Flow.

These Terms & Conditions ("Terms") govern your access to and use of www.flowfresh.co (the "Website"), including all purchases, services, products, content, and features offered through our online store.

Throughout these Terms, the words "Fresh Flow," "we," "our," and "us" refer to Fresh Flow. The words "you" and "your" refer to any visitor, customer, or user of our Website.

By accessing, browsing, or purchasing from our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this Website.

If you do not agree with these Terms, please discontinue the use of our Website.

1. Eligibility

To place an order through our Website, you must:

  • Be at least 18 years of age or the legal age required in your country of residence.

  • Have the legal capacity to enter into a binding contract.

  • Provide accurate, complete, and up-to-date billing, shipping, and payment information.

  • Use a valid payment method that you are authorized to use.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.

2. Products

Fresh Flow makes every reasonable effort to ensure that product descriptions, specifications, pricing, photographs, videos, and other information displayed on our Website are accurate.

However, you acknowledge that:

  • Product colors may appear differently depending on your monitor or mobile device.

  • Packaging may vary from promotional images.

  • Minor manufacturing variations do not constitute defects.

  • Product availability is subject to change without notice.

We reserve the right to modify, discontinue, replace, or improve any product at any time.

3. Product Availability

All products are offered subject to availability.

In the event that a product becomes unavailable after an order has been placed, we reserve the right to:

  • Cancel the order and issue a full refund.

  • Offer a comparable replacement.

  • Contact you to discuss available alternatives.

Fresh Flow shall not be liable for any inconvenience arising from unavailable inventory.

4. Pricing

All prices displayed on our Website are shown in the selected currency.

Prices may change at any time without prior notice.

The price charged will always be the price displayed at checkout at the time your order is successfully placed.

Unless expressly stated otherwise, prices do not include:

  • Import duties

  • Customs charges

  • Local taxes

  • Brokerage fees

  • Other government charges

Any such charges are the responsibility of the customer.

5. Promotions & Discount Codes

Fresh Flow may occasionally offer:

  • Promotional discounts

  • Coupon codes

  • Bundle offers

  • Seasonal campaigns

  • Free gifts

  • Limited-time offers

Unless specifically stated otherwise:

  • Promotions cannot be combined.

  • Discount codes cannot be exchanged for cash.

  • Promotions are valid only during the advertised period.

  • We reserve the right to modify or cancel any promotion without prior notice.

  • Promotions cannot be applied retroactively to previous purchases.

6. Orders

Submitting an order constitutes an offer to purchase.

Fresh Flow reserves the right to accept or reject any order at its sole discretion.

Orders may be cancelled or refused for reasons including, but not limited to:

  • Suspected fraudulent activity

  • Pricing or technical errors

  • Product availability

  • Payment authorization failure

  • Incorrect customer information

  • Violation of these Terms

If payment has already been collected for a cancelled order, a full refund will be issued using the original payment method.

7. Order Cancellations

Orders may only be cancelled before they enter processing.

Because orders are prepared quickly, cancellation requests cannot be guaranteed after processing has begun.

Once an order has been shipped, cancellation is no longer possible. Customers should instead follow the procedures outlined in our Return & Refund Policy.

8. Payment

Fresh Flow accepts secure payments through trusted payment providers, including but not limited to:

  • Shopify Payments

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

By submitting payment, you represent that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate.

  • Sufficient funds are available.

We reserve the right to refuse or cancel any transaction that appears fraudulent or unauthorized.

Fresh Flow does not store your complete credit or debit card details. Payment information is securely processed by certified third-party payment providers.

9. Taxes & Customs

Customers are responsible for complying with the import regulations of their own country.

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges imposed by government authorities.

These charges are not controlled by Fresh Flow and remain the responsibility of the customer unless otherwise stated on our Website.

Refusal to pay customs charges does not automatically qualify for a refund.

10. Accuracy of Information

While we strive to ensure that all information on our Website is accurate, we do not guarantee that all descriptions, pricing, specifications, availability, or other content will always be free from typographical errors or inaccuracies.

We reserve the right to correct any errors, update information, modify prices, or cancel orders affected by such errors at any time, including after an order has been placed.

If an order is cancelled due to an error, any payment received will be refunded in full using the original payment method.

11. Shipping & Delivery

All shipping times displayed on our Website are estimates only.

Orders are typically processed within 2–3 business days, followed by an estimated delivery time of approximately 9 business days worldwide.

While we work with trusted logistics partners, Fresh Flow cannot guarantee exact delivery dates.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Government actions

  • Natural disasters

Fresh Flow shall not be held liable for shipping delays caused by third-party carriers or circumstances outside our control.

12. Lost, Delayed or Damaged Shipments

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us.

If your order arrives damaged or incorrect, you must notify us within 7 days of delivery and provide photographs of:

  • The product

  • The packaging

  • The shipping label

We will investigate the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

13. Returns & 90-Day Satisfaction Guarantee

Fresh Flow proudly offers a 90-Day Satisfaction Guarantee.

If you are not satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.

Customers must contact us before returning any product.

Unauthorized returns may be refused.

Return eligibility, refund conditions, and shipping responsibilities are governed exclusively by our Return & Refund Policy.

14. Intellectual Property

All content available on this Website, including but not limited to:

  • Logos

  • Brand names

  • Product names

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Icons

  • Website layout

  • Designs

  • Text

  • Marketing materials

is owned by or licensed to Fresh Flow and is protected by applicable copyright, trademark, and intellectual property laws.

No material from this Website may be copied, reproduced, modified, distributed, republished, or used for commercial purposes without our prior written permission.

15. User Content

If you voluntarily submit reviews, photographs, testimonials, videos, comments, or other content, you grant Fresh Flow a worldwide, royalty-free, perpetual, non-exclusive license to use, reproduce, publish, edit, display, and distribute such content for marketing, promotional, and business purposes.

You confirm that you own the rights to any content you submit and that such content does not infringe the rights of any third party.

16. Acceptable Use

You agree not to:

  • Use this Website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload viruses or malicious software.

  • Interfere with the operation or security of the Website.

  • Copy or scrape Website content without permission.

  • Misrepresent your identity.

  • Engage in fraudulent or abusive purchasing activity.

Fresh Flow reserves the right to suspend or terminate access to any customer who violates these Terms.

17. Third-Party Services

Our Website may rely on third-party services including Shopify, payment providers, shipping companies, analytics providers, and marketing platforms.

Fresh Flow is not responsible for the availability, security, or policies of these third-party services.

Their own terms and privacy policies may also apply.

18. Disclaimer of Warranties

Except where prohibited by applicable law, all products and services are provided on an "as available" and "as is" basis.

While we make every effort to provide accurate information and high-quality products, we do not guarantee that the Website will always operate without interruption or that every product will meet every customer's personal expectations.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Fresh Flow shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • Use of the Website

  • Delayed deliveries

  • Third-party carrier issues

  • Product misuse

  • Temporary Website interruptions

  • Loss of profits

  • Loss of data

  • Business interruption

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

20. Force Majeure

Fresh Flow shall not be responsible for any failure or delay in performing its obligations where such delay results from events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government restrictions, strikes, transportation disruptions, internet outages, or other unforeseen circumstances.

21. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using this Website, you acknowledge that you have read and understood our Privacy Policy.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights that apply under the laws of your country of residence.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of England and Wales unless mandatory consumer protection laws provide otherwise.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

24. Changes to These Terms

Fresh Flow reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page together with a revised "Last updated" date.

Continued use of our Website after changes have been published constitutes acceptance of the revised Terms.

25. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Fresh Flow

Website: www.flowfresh.co

Email: Freshflowcontact1@gmail.com

United Kingdom