Refund policy
Return & Refund Policy
Last updated: July 2026
At Fresh Flow, we want you to shop with confidence. That's why every order is backed by our 90-Day Satisfaction Guarantee.
If you're not completely satisfied with your purchase, we're here to help.
90-Day Return Policy
You have 90 days from the date your order is delivered to request a return.
To be eligible for a return:
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The item must be returned in good condition.
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The item must not be intentionally damaged, altered, or misused.
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Normal inspection and testing of the product is acceptable.
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Proof of purchase (such as your order confirmation or receipt) is required.
How to Start a Return
To request a return, please contact us at:
Email: Freshflowcontact1@gmail.com
Please include:
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Your order number
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The reason for your return
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Photos or videos if the item is damaged or defective
Once your request has been reviewed and approved, we will provide you with the return instructions and the appropriate return address.
Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping Costs
If your item arrived:
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Damaged
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Defective
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Incorrect
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Or was affected by an error on our part
Fresh Flow will provide an appropriate solution, which may include a replacement, refund, or covering the return shipping costs when applicable.
If you are returning an item because you changed your mind or no longer want it, you will be responsible for the return shipping costs.
Shipping charges paid on the original order are non-refundable unless the return is due to our error.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Providing photos or videos will help us process your request faster.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, color, or variation, please request a return first. Once your return has been approved, you may place a new order.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Perishable goods
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Hazardous materials, flammable liquids, or gases
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Products that have been intentionally damaged, misused, or excessively worn
If you have questions about whether your product qualifies for a return, please contact us before sending it back.
Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled. In this case, please wait until you receive the package and then contact us to request a return.
Worldwide Customers
Fresh Flow proudly ships to customers around the world.
Return procedures, shipping times, and return shipping costs may vary depending on your country or region. We will always provide the appropriate instructions after your return request has been approved.
Customers are responsible for complying with any local customs regulations or import requirements applicable in their country.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be excluded under the applicable laws of your country or region.
Where local consumer protection laws provide additional rights, those rights will apply.