Shipping policy

Shipping Policy

Last updated: July 2026

At Fresh Flow, we proudly ship to customers around the world.

Our goal is to deliver your order as quickly and safely as possible while providing full tracking throughout the shipping process.

Order Processing

Orders are processed within 2–3 business days after payment has been successfully received.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Time

After your order has been shipped, estimated delivery is:

9 business days worldwide

Please note that delivery times are estimates and may occasionally vary due to factors beyond our control, including:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Local holidays

  • High shipping volumes

Shipping Confirmation & Tracking

Every order includes tracked shipping.

Once your package has been dispatched, you will receive an email containing your tracking number so you can monitor your shipment at any time.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Destinations

We currently ship to customers in most countries around the world.

If shipping is unavailable for your location, you will be notified during checkout.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

Fresh Flow is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your information before the order is shipped.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Fresh Flow has no control over these charges and cannot predict their amount.

Delayed Deliveries

While we work with reliable shipping partners, delivery dates cannot be guaranteed.

Occasionally, shipments may experience delays due to circumstances beyond our control.

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us and we will be happy to assist you.

Lost Packages

If your package appears to be lost in transit, please contact us.

We will work directly with the shipping carrier to investigate the shipment and, when appropriate, provide a suitable solution, which may include a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include clear photos of:

  • The damaged product

  • The shipping packaging

  • The shipping label

This helps us resolve your claim as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Fresh Flow

Website: www.flowfresh.co

Email: Freshflowcontact1@gmail.com

We are always happy to assist you and will respond as quickly as possible.